Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

At SignalPulseOrbit, we recognize that plans can change, and our aim is to maintain transparent and equitable refund procedures. This document details the criteria for issuing refunds associated with our yacht charter services.

Before booking, please examine this policy carefully. By reserving a charter with SignalPulseOrbit, you are consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Entire refund less processing charges

Refund Processing Time: 5-7 working days

Handling Charge: €50 for card transactions

Requirements: Refund request must be made in writing through email or telephone

24-72 Hours Prior to Charter

50% Refund

Qualified for: Half of the total cost of the charter

Refund Processing Time: 7-10 working days

Handling Charge: €25 subtracted from the refund

Requirements: A valid reason is necessary; administrative fees are deducted

Less than 24 Hours Prior to Charter

No Refund

Qualified for: Refund not available

Special Exceptions: Considerations for emergency circumstances

Alternative: A credit for charter may be offered at the discretion of management

Requirements: Proof necessary for claims of emergencies

Weather-Related Cancellations

Our Commitment to Safety

Your safety is our priority. In the event of unsafe weather conditions for sailing, as decided by our experienced captain, we provide various options:

  • Full Refund: Issued if rescheduling is unfeasible
  • Rescheduling: You may reschedule your booking to another date free of charge
  • Charter Credit: A credit valid for one year from the original charter date will be provided

Process of Weather Evaluation

Our evaluation for weather includes:

  • Evaluating wind speeds and directions
  • Monitoring of sea conditions and wave heights
  • Checking visibility and precipitation outlooks
  • Noticing Coast Guard warnings and advisories
  • A professional safety assessment by the captain

Decision Timeline: Determination on weather cancellations is made at most 4 hours prior to the planned departure.

Refunds Due to Medical Emergencies

Qualifying Emergencies

We comprehend that emergencies can arise unexpectedly. The following incidents could be covered for special dispensation:

  • Sudden medical conditions or injuries that necessitate hospital admittance
  • Passing of an immediate family member
  • Urgent military duties or deployment
  • Summons for jury duty or a court subpoena
  • Natural calamities that affect travel plans

Required Documentation

Documents needed for submitting an emergency refund request consist of:

  • Hospital records or a medical certificate
  • A death certificate when applicable
  • Official military directives
  • A jury notification or court mandate
  • Emergency declarations or travel advisories

Processing Emergency Refunds: We handle your requests within 3-5 business days after we receive the necessary proof.

Cancellations Due to Operational Issues

Vessel Malfunctions

If the yacht scheduled for your charter encounters technical issues that remain unresolved:

  • Substitute Vessel: We'll aim to provide an equivalent yacht
  • Full Refund: In absence of a suitable substitute
  • Partial Refund: Adjusted if the alternative yacht has a different rate
  • Compensation: We might offer extra compensation for the inconvenience

Unavailability of Crew

In the unlikely event that our certified crew is unavailable:

  • An alternative crew will be sought
  • A full refund if we are unable to proceed with the charter
  • Rescheduling without additional costs

Processing of Refunds

Method of Reimbursement

Approved refunds will be reverted to the payment method initially used:

  • Cards: Approximately 5-7 working days
  • Bank Wires: Usually completed in 7-10 working days
  • Cash/Check: Processed within 3-5 working days

Fees for Processing

Card Transactions

A €50 fee is applicable for cancellations made more than 72 hours in advance

Bank Wires

All bank transfer refunds carry a €25 fee

International Transactions

There may be addition]]=fees for transactions that are international

Issuance of Credits for Future Charters

Scenarios for Credit Allocation

Under certain situations, we may issue credits instead of refunds:

  • Cancellations with insufficient notice (under 24 hours)
  • Disruptions due to weather changes
  • Voluntary changes made to the booking
  • Operational inconveniences

Terms Related to Credits

  • Validity: Credits are valid for a period of one year
  • Transferability: Credits are not transferable
  • Value: Equivalent to the full cost of the initial charter without deductions
  • Usage: Applicable for any available charters
  • Expiration: Credits must be used within 12 months; no extensions

Compensation for Partially Rendered Services

Disruption of Services

For any interruptions to the charter that occur due to factors we control:

  • A refund calculated on the unused portion
  • Alternatively, a credit for an equivalent future charter
  • Complimentary services or enhancements may be offered

Early Termination Due to Guest Actions

In cases where the charter is cut short by the actions of guests or due to any breach of safety protocols:

  • No refund for the remaining duration
  • The full fee is still payable
  • Extra costs might be charged

Process of Dispute Resolution

If you are dissatisfied with a refund decision, you can:

  • Ask for a reassessment by our admin team
  • Submit more documents or evidence if necessary
  • Reach out to consumer advocacy groups
  • Take legal action in compliance with the law

Procedures to Apply for a Refund

Step 1: Get in touch

To initiate a refund, please contact us through:

Step 2: Supply Necessary Details

Your refund request should include:

  • Confirmation code of the booking
  • The scheduled date and time of the charter
  • The specific reason for the cancellation
  • Any required supportive documents
  • The way you'd like the refund to be processed

Step 3: Verification and Processing

We will confirm receiving your request within one day, evaluate it under this refund policy, decide within 48 hours, and proceed with approvals as per the given timelines.

Key Points to Remember

  • Refund claims must be presented in written form
  • Refunds are processed in €, regardless of the initial currency
  • We highly suggest purchasing travel insurance
  • This policy may be updated with advance notice of 30 days
  • Refunds are subject to the local laws and tax regulations

Contact Details

For inquiries or to request a refund, reach out to:

Department of Refunds
SignalPulseOrbit Marine Services Ltd.
Port Hercules
Monte Carlo 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Opening Hours: Monday to Friday, 9:00 AM to 5:00 PM

Last Updated: Sep 25, 2026

We've designed this reimbursement policy aiming for clarity and fairness. Please review these guidelines diligently before making a reservation and reach out if there are any queries.